Refund Policy

Refund Policy—The Corporate Vault

At The Corporate Vault, we are committed to delivering elite-tier training and professional development that matches the rigor and expectations of top-tier management consulting and corporate finance environments. Our refund policy is built on the principles of fairness, transparency, and respect for both your time and ours.

1. General Policy

We offer a 7-day satisfaction guarantee on most digital courses, programs, and toolkits. If you are not satisfied with your purchase, you may request a refund within 7 calendar days of the original transaction date.

2. Eligibility Criteria for Refunds

To be eligible for a refund:

You must submit your request within 7 days of purchase.
You must demonstrate that you have engaged with the material (e.g., completed at least one module, downloaded content, or attended a live session).
You must provide a clear explanation of why the program did not meet your expectations and how it failed to deliver value.

We reserve the right to decline refund requests from individuals who have:

Consumed a substantial portion of the product (e.g., completed more than 30% of a course).
Downloaded significant proprietary content (e.g., templates, models, or case libraries).
Previously requested refunds repeatedly or demonstrated patterns of misuse.

3. Non-Refundable Items

The following are non-refundable:

Purchases made during promotions, discounts, or flash sales (e.g., Black Friday deals, bundle offers).
Consulting sessions, 1-on-1 coaching, or customized services.
Subscriptions after the first 7 days of initial payment (subsequent billing cycles are non-refundable).
Products clearly marked as non-refundable at the point of sale.

4. Refund Process

To request a refund, please contact support@thecorporatevault.com with the subject line:
Refund Request – [Your Full Name] – [Order ID].

Include the following in your message:

Your purchase receipt or confirmation email.
A short explanation of your dissatisfaction.
Any supporting material (screenshots, feedback, etc.) that could help us improve the product.

We will respond within 3 business days and process eligible refunds within 7–10 business days to your original payment method.

5. Discretionary Refunds

In some cases, we may issue a partial refund, store credit, or grant access to an alternative program at our discretion, especially if your situation warrants flexibility (e.g., medical emergencies, duplicate purchases, or system errors).

6. Chargebacks and Abuse

Filing a chargeback without first contacting us constitutes a violation of this policy and may result in:

Immediate termination of access to The Corporate Vault.
Banning of future purchases.
Engagement of legal counsel to recover damages, if applicable.

We take fraud and refund abuse seriously to protect the integrity of our community and the effort behind our products.

Questions?

We're here to help. If you're unsure whether your situation qualifies, reach out to support@thecorporatevault.com — we're committed to a high-integrity, human-first approach.